Turn Around Time

Lake Shore Digital has a 48–72-hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example: Logo/website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Logo/website Orders placed or Revisions Requested on a Friday will be delivered by end of Tuesday.

Claim Your Refund

To claim your refund, please follow the following steps

• Dial our number # +1 561-558-7668 and speak with your respective Project Manager to initiate a refund.
• Send us an Email to initiate a refund.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed, we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by Lake Shore Digital unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The Logo/Website has been finalized.
• The website has been designed, developed and deployed live.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the project.
• If the client has not contacted the company for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),
  • The client may be entitled to claim a certain % of the refund after discussion with their Project Manager.
  • The refund approval will be at discretion of Lake Shore Digital Management.
  • Management's decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Lake Shore Digital hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Lake Shore Digital. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction the Lake Shore Digital management after reviewing the project may choose to offer a partial refund to the client.

Content Creation & Population

Lake Shore Digital will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively. In this case: Lake Shore Digital will populate the website with content created for the client The content/text for the website will be created specifically for the customer's website. Lake Shore Digital will populate the website with images. Lake Shore Digital will acquire stock imagery for client from stock photo websites. Images will be purchased upon approval from the client. Lake Shore Digital will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites. Lake Shore Digital will populate the website with products and product details. Product images and product details will be provided by the client.

N.D.A. & Reputation Management Policy

Lake Shore Digital does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points. Once the project is completed successfully. Both parties Lake Shore Digital and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion. Once the project is completed successfully. Each Party agrees to refrain from (and Lake Shore Digital shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Customer Support

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

Technical Support Policy

Lake Shore Digital is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Lake Shore Digital will provide the client with the basic information regarding those services and the settings required to make those services works. Lake Shore Digital will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to: Website Deployment Lake Shore Digital will deploy the website for the customer on A Hosting server provided by us. Hosting Service provided by Lake Shore Digital is a free service provided to the client as an added feature without any cost. It is acquired from a Third-Party Service provider A Hosting server provided by the customer (purchased from a Third Party) In the event the website is hosted on third party webserver purchased by the customer, Lake Shore Digital will not be held responsible for any kind of server or hosting related issues. There is no Service Level Agreement (SLA) between client and Lake Shore Digital in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service. Website Content Management System (CMS: Content Management System) Lake Shore Digital will provide the customer with a user manual to use the Website CMS (Content Management System). Lake Shore Digital will not be responsible for training the client in the said Website CMS (Content Management System). Emails Setup Lake Shore Digital will be providing the customer with the necessary settings and information to install the emails on their end. Lake Shore Digital will not be responsible for installing said emails onto the customer end. Lake Shore Digital will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. Lake Shore Digital will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

Communication Policy

All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the Project Camp Account platform in order to be considered official. Lake Shore Digital will not be responsible for any communication done via any other platform than Project Camp Account or any phone numbers not provided by us or given on our official website. Emails Sent back and forth through official emails that is https://lakeshore-digital.com/ are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us. We take full responsibility of all the information provided through our official domains.

100% Satisfaction Guarantee

100% Satisfaction Guarantee We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Domain and Hosting

All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo/website samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.

Record Maintenance

We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.

Communication Policy

You agree that Lake Shore Digital is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. info@lakeshore-digital.com or/and any toll-free number that is not mentioned on our website. Lake Shore Digital should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Lake Shore Digital Website.

Unique Design Guarantee

At Lake Shore Digital we guarantee that all of our customers' logos/websites are made from scratch. This way you will have a logo/website that is tailor made for your requirements. We guarantee that your logo/website will be unique and impress your clientele